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GIDDI

GIDDI is a direct-to-consumer brand that sells exclusively through <a href="https://mygiddi.com/" target="_blank" rel="noopener noreferrer">mygiddi.com</a>. If you bought a &quot;GIDDI&quot; product anywhere else, such as on Amazon, eBay, or a third-party seller, it wasn&apos;t an authorized sale and may be counterfeit.Common signs of a fake:&#xA0;<ul><li style="font-size: 16px;">The item arrived unbranded despite GIDDI branding in the listing</li><li style="font-size: 16px;">The packaging looks low-quality</li><li style="font-size: 16px;">The features listed don&apos;t match what you received.</li></ul>If something feels off, email <a href="mailto:hello@mygiddi.com">hello@mygiddi.com</a> with photos and your proof of purchase.&#xA0;Related: <a href="https://mygiddi.com/blogs/learn/how-to-spot-a-giddi-counterfeit-identifying-real-vs-fake-prostate-massagers" target="_blank" rel="noopener noreferrer">How to Spot a GIDDI Counterfeit</a>

Learn how to spot a fake GIDDI prostate massager — from unbranded parts and low-quality packaging to missing features — and find tips to safely verify and buy authentic products.

Is the GIDDI product I bought authentic?

Product Questions

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

Does GIDDI cover lost or stolen packages?

What does Shipping Protection cover?

Can I add Shipping Protection after I place my order?

How much does Shipping Protection cost?

Do I need to sign for the package upon delivery?

Shipping & Delivery

What is your return policy?

GIDDI Warranty & Quality Guarantee

Returns & Warranty

How do I track my order?

I haven't received a tracking number, what should I do?

My tracking number isn't working, what should I do?

I've entered my information incorrectly and can't access my account, what should I do?

Order Tracking

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

Are GIDDI products waterproof?

I lost my charger. Can I get a replacement?

Which product is right for me as a beginner?

Do GIDDI toys vibrate?

How long does the battery last on each GIDDI product?

How do I know when my GIDDI toy is fully charged?

Will it stay in place once inserted, or does it move around?

Is there a risk of it going in too far or getting stuck?

Are the materials body-safe and non-toxic?

Are GIDDI products original designs?

I lost my user guide, where can I find a copy?

Why is no one answering my chat box request?

How do purchases show on my credit card or bank account statement?

How does order cancellation work?

Can I contact you via email?

Are GIDDI toys suitable for solo use?

How intense are the vibration levels? Are they adjustable?

Do I need to prepare before using a GIDDI toy?

Is GIDDI travel-friendly?

Who is prostate play for?

What can I expect when starting out?

Do I need experience to use a GIDDI toy?

Do I need an account to order?

Are there discounts for first-time buyers?

Is the GIDDI product I bought authentic?Updated 2 days ago