# mygiddi-com

> Public Help Center articles for mygiddi-com.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Is your packaging discreet?](https://help.mygiddi.com/en-US/is-your-packaging-discreet-370972.md): Absolutely. Your order will arrive in discreet, plain brown packaging from “Fulfillment Center” with no indication of what’s inside. Smaller packages may also arrive in discreet, plain bubble envelopes.
- [When can I expect my order?](https://help.mygiddi.com/en-US/when-can-i-expect-my-order-370975.md): Order by 12 PM EST and we'll ship it the same day. After that, your order goes out the next business day. US standard shipping takes 3-7 business days once it's on its way.
- [What does standard shipping mean?](https://help.mygiddi.com/en-US/what-does-standard-shipping-mean-370976.md): Our standard shipping method is typically ground service via UPS, FedEx, or other regional carriers. Some shipments are handed off to USPS for final delivery. Standard shipping takes 3-7 days for delivery, but can be delayed for reasons outside of ou
- [Can I change the address on my order?](https://help.mygiddi.com/en-US/can-i-change-the-address-on-my-order-370978.md): We want to make sure you receive your goods! If you realize the issue before you’ve received a tracking number or shipping notification, email hello@mygiddi.com as soon as possible. We’ll do our best to intercept and redirect your order.
- [Where do you ship?](https://help.mygiddi.com/en-US/where-do-you-ship-370979.md): We ship to all 50 states within the US and Canada. We currently do not ship internationally. We hope to expand our shipping options in the future. If and when we do, we’ll share updates through:. Our official website, mygiddi.com. Our email newslette
- [How do I get free shipping?](https://help.mygiddi.com/en-US/how-do-i-get-free-shipping-370980.md): Spend $99 or more and free standard shipping is applied automatically at checkout. No code needed. If you're using a discount code, your post-discount total needs to reach $99 to qualify. Free standard shipping is available on US and Canada orders.
- [Does GIDDI cover lost or stolen packages?](https://help.mygiddi.com/en-US/does-giddi-cover-lost-or-stolen-packages-5770557.md): Only if you added Checkout+ (shipping protection) to your order. GIDDI offers optional shipping protection on every order through our partner Onward. If your package is lost, stolen, damaged, or arrives with missing or incorrect items, Onward handles
- [What does Checkout+ cover?](https://help.mygiddi.com/en-US/what-does-checkout+-cover-5770883.md): Checkout+ covers the following during transit:. Coverage is valid for 90 days from the date of purchase. To file a claim, visit the Onward claims portal, and Onward handles it from there.
- [Can I add shipping protection after I place my order?](https://help.mygiddi.com/en-US/can-i-add-shipping-protection-after-i-place-my-order-5770884.md): No. Checkout+ must be added at checkout before your order is submitted — it can't be added after the fact. If you didn't include it, your order isn't covered for loss, theft, or damage in transit.
- [How much does Checkout+ cost?](https://help.mygiddi.com/en-US/how-much-does-checkout+-cost-5770892.md): Checkout+ is priced at 4% of your order subtotal and can be added at checkout. You'll see it displayed in your cart before completing your purchase.
- [Do I need to sign for the package upon delivery?](https://help.mygiddi.com/en-US/do-i-need-to-sign-for-the-package-upon-delivery-1952124.md): No, you typically do not need to sign for GIDDI packages. Most orders are shipped via standard carriers (like USPS, UPS, or FedEx) using discreet packaging and no signature required for delivery.
- [What is your return policy?](https://help.mygiddi.com/en-US/what-is-your-return-policy-370984.md): US and Canada Orders. GIDDI accepts returns on unopened, full-price items within 30 days of purchase. The item must be unused and in its original packaging. Items purchased on sale or with a discount code are final sale. A $10 restocking fee plus the
- [GIDDI Warranty & Quality Guarantee](https://help.mygiddi.com/en-US/giddi-warranty-and-quality-guarantee-1952019.md): 1-Year Warranty. Every GIDDI massager comes with a one-year worldwide warranty against manufacturing defects. If your device has a qualifying defect, we'll replace it free of charge. What's covered: faulty materials, faulty workmanship, and functiona
- [How do I track my order?](https://help.mygiddi.com/en-US/how-do-i-track-my-order-370990.md): Once your order ships, you'll get a confirmation email with your tracking number and a link to follow your package. If it doesn't show up, check your spam folder or search your inbox for "GIDDI.". You can also track from your account: log in at mygid
- [I haven't received a tracking number, what should I do?](https://help.mygiddi.com/en-US/i-havent-received-a-tracking-number-what-should-i-do-370993.md): It usually takes up to two business days for us to process and ship your order, and up to four business days during the holiday season. If you placed your order more than four business days ago and have yet to receive a shipment notification and trac
- [My tracking number isn't working, what should I do?](https://help.mygiddi.com/en-US/my-tracking-number-isnt-working-what-should-i-do-370997.md): Please contact us at hello@mygiddi.com and we’ll do our best to resolve the issue.
- [I've entered my information incorrectly and can't access my account, what should I do?](https://help.mygiddi.com/en-US/ive-entered-my-information-incorrectly-and-cant-access-my-account-what-should-i-do-370999.md): Please contact hello@mygiddi.com. We’re always happy to help by resolving order issues or editing account information.
- [Which prostate massager is right for me?](https://help.mygiddi.com/en-US/which-prostate-massager-is-right-for-me-371066.md): Our prostate massagers are made for everyone and come in different shapes and sizes. Those who have experience with prostate massage may enjoy a larger size model like the Thor, while Others may prefer a slimmer version like the Tomo. Ultimately, thi
- [How should I insert my prostate massager?](https://help.mygiddi.com/en-US/how-should-i-insert-my-prostate-massager-371080.md): GIDDI prostate massagers should be inserted slowly and carefully, ensuring that the primary head curves up towards your stomach. The secondary head should touch your perineum, located between the anus and scrotum. Never force insertion and always sto
- [Are your prostate massagers hands-free?](https://help.mygiddi.com/en-US/are-your-prostate-massagers-hands-free-371084.md): Yes. Once inserted properly, GIDDI massagers stay in place through your body's natural muscle contractions. It takes a little practice to find your rhythm, but it's worth it. For more intensity, most users get the best results mixing hands-free and h
- [How should I clean my device?](https://help.mygiddi.com/en-US/how-should-i-clean-my-device-371086.md): Always clean your GIDDI product before and after each use. To clean, use a GIDDI-recommended cleaner or wash in warm water with a reputable antibacterial soap. Pat dry with a lint-free towel. Never use cleansers containing alcohol, petrol, or acetone
- [Should I use lube? What kind is best?](https://help.mygiddi.com/en-US/should-i-use-lube-what-kind-is-best-371094.md): Always use lube with your GIDDI. Rectal tissue is sensitive, and the wrong formula can irritate and degrade your massager over time. Related: Four Types of Lube and How to Use Them. Good lubrication makes insertion comfortable, keeps the massager mov
- [Are GIDDI products waterproof?](https://help.mygiddi.com/en-US/are-giddi-products-waterproof-1923009.md): Yes. All GIDDI massagers are waterproof, so you can use and clean them in the shower or under running water. The Vulcan is rated 100% waterproof, making it the most bath and shower-friendly option in the lineup. One thing to keep in mind: always make
- [I lost my charger. Can I get a replacement?](https://help.mygiddi.com/en-US/i-lost-my-charger-can-i-get-a-replacement-1923010.md): We carry a USB Charging Cord compatible with most GIDDI devices. It doesn't include a wall adapter, so you'll need a standard USB port or adapter to plug into.
- [Which product is right for me as a beginner?](https://help.mygiddi.com/en-US/which-product-is-right-for-me-as-a-beginner-1935017.md): If you're new to prostate play, start with the Tomo. It's slim, easy to use, and built with first-timers in mind. The come-hither motion does the work for you, the wireless remote means you can adjust without reaching down, and it holds up just as we
- [Do GIDDI toys vibrate?](https://help.mygiddi.com/en-US/do-giddi-toys-vibrate-1942865.md): All GIDDI massagers are built with powerful vibration motors. Every device in the lineup delivers rumbly, body-safe vibrations designed to hit the prostate, perineum, or both. Some models go further with motorized motion on top of that. You don't hav
- [How long does the battery last on each GIDDI product?](https://help.mygiddi.com/en-US/how-long-does-the-battery-last-on-each-giddi-product-1942882.md): All GIDDI devices are rechargeable and built for multiple sessions on a single charge. Here's what to expect by model:. Use only the official GIDDI charging cable. Make sure both contact points are clean and dry before connecting. Unplug once fully c
- [How do I know when my GIDDI toy is fully charged?](https://help.mygiddi.com/en-US/how-do-i-know-when-my-giddi-toy-is-fully-charged-1942970.md): When you plug in your GIDDI device, a small indicator light turns on to show it's charging — usually red or blinking. Once it's fully charged, the light either turns solid (white or green) or shuts off completely, depending on the model. Most GIDDI d
- [Will it stay in place once inserted, or does it move around?](https://help.mygiddi.com/en-US/will-it-stay-in-place-once-inserted-or-does-it-move-around-1952244.md): GIDDI massagers are shaped to nestle naturally against the prostate, and every model has a flared base or external tab that stops them from going in too far or slipping out. Most users find the toy stays comfortably in place. Some movement during use
- [Is there a risk of it going in too far or getting stuck?](https://help.mygiddi.com/en-US/is-there-a-risk-of-it-going-in-too-far-or-getting-stuck-1952619.md): No. Every GIDDI insertable toy has a flared base or external arm that acts as a physical stop, meaning that it's there specifically to prevent over-insertion. The shape is designed to follow your body's natural contours, so if you're using the toy as
- [Are the materials body-safe and non-toxic?](https://help.mygiddi.com/en-US/are-the-materials-body-safe-and-non-toxic-1952657.md): Yes. Every GIDDI product is made from body-safe, non-toxic, hypoallergenic materials. No latex, parabens, or phthalates. The insertable parts are medical-grade silicone: soft, non-porous, and phthalate-free. External components like button panels and
- [Is the GIDDI product I bought authentic?](https://help.mygiddi.com/en-US/is-the-giddi-product-i-bought-authentic-4404616.md): Learn how to spot a fake GIDDI prostate massager — from unbranded parts and low-quality packaging to missing features — and find tips to safely verify and buy authentic products.
- [Are GIDDI products original designs?](https://help.mygiddi.com/en-US/are-giddi-products-original-designs-2440318.md): Yes. Every GIDDI toy is an original design, created exclusively for our brand. We don’t re-sell generic "badged" or “white label” products. Each design is developed in collaboration with our product team and manufacturers.
- [I lost my user guide, where can I find a copy?](https://help.mygiddi.com/en-US/i-lost-my-user-guide-where-can-i-find-a-copy-371014.md): You can find copies of all of our product booklets below:. Feel free to reach out to us at hello@mygiddi.com if you have any further questions.
- [Why is no one answering my chat box request?](https://help.mygiddi.com/en-US/why-is-no-one-answering-my-chat-box-request-371033.md): We answer chat box requests Monday through Friday between 9 AM and 5 PM EST. If you messaged us on the weekend, we will likely not respond. If we do not respond to your chat box request, please feel free to email us at hello@mygiddi.com.
- [How do purchases show on my credit card or bank account statement?](https://help.mygiddi.com/en-US/how-do-purchases-show-on-my-credit-card-or-bank-account-statement-371034.md): All purchases made on mygiddi.com show on credit card and/or checking account statements as "SP * MYGIDDI.COM".
- [How does order cancellation work?](https://help.mygiddi.com/en-US/how-does-order-cancellation-work-1912294.md): If your order hasn’t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at hello@mygiddi.com. If it’s already been shipped, we can still help you with a return or exchange once it arrives.
- [Can I contact you via email?](https://help.mygiddi.com/en-US/can-i-contact-you-via-email-1927979.md): Of course. You can reach our customer support team at hello@mygiddi.com. We aim to respond within 24–48 hours, Monday–Friday.
- [Are GIDDI toys suitable for solo use?](https://help.mygiddi.com/en-US/are-giddi-toys-suitable-for-solo-use-1942860.md): All GIDDI massagers work just as well solo as they do with a partner. The wireless remote that comes with the Tomo, Thor, and Vulcan means you can adjust settings without reaching down or hand control to a partner during play.
- [How intense are the vibration levels? Are they adjustable?](https://help.mygiddi.com/en-US/how-intense-are-the-vibration-levels-are-they-adjustable-1942878.md): Yes. Every GIDDI device comes with multiple vibration speeds and pattern modes, so you can pick exactly what works for your body. Settings are controlled via onboard buttons or the wireless remote, depending on the model. In terms of power, the Tomo
- [Do I need to prepare before using a GIDDI toy?](https://help.mygiddi.com/en-US/do-i-need-to-prepare-before-using-a-giddi-toy-1944928.md): Yes, prep makes a difference. Here's what to do before you get started:
- [Is GIDDI travel-friendly?](https://help.mygiddi.com/en-US/is-giddi-travel-friendly-1944946.md): Yes. All GIDDI massagers are compact, rechargeable, and easy to pack. They charge via USB, so no adapters or batteries to worry about. A few things worth knowing for air travel:
- [Who is prostate play for?](https://help.mygiddi.com/en-US/who-is-prostate-play-for-1945110.md): Prostate play is for anyone with a prostate. Your sexual orientation, relationship status, and identity have nothing to do with it. The prostate is a biological pleasure center. It responds to stimulation the same way regardless of who you are, so en
- [What can I expect when starting out?](https://help.mygiddi.com/en-US/what-can-i-expect-when-starting-out-1945091.md): Your first session might not be fireworks, and that's completely normal. Everyone's body is different, and for a lot of people, the first time is more about getting familiar with the sensation than reaching orgasm. Some feel pleasure right away, and
- [Do I need experience to use a GIDDI toy?](https://help.mygiddi.com/en-US/do-i-need-experience-to-use-a-giddi-toy-1945113.md): No experience needed. GIDDI toys are designed for everyone, including people who have never explored prostate or anal play before. A few things that help on your first try: use plenty of water-based lube, give yourself time and privacy, and don't set
- [Do I need an account to order?](https://help.mygiddi.com/en-US/do-i-need-an-account-to-order-1930405.md): Nope. You can check out as a guest or create an account for order history and tracking.
- [Are there discounts for first-time buyers?](https://help.mygiddi.com/en-US/are-there-discounts-for-first-time-buyers-1945442.md): Yes, GIDDI often offers exclusive discounts for first-time customers. So if you’re new here, welcome! We want to make your first experience extra special. To claim it, visit mygiddi.com and enter your email when the pop-up appears. Your code will arr