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GIDDI

<p>No. Shipping Protection must be selected at checkout before your order is submitted. It cannot be added after an order has been placed. If you did not add Shipping Protection, your order is not covered for loss, theft, or damage in transit.</p>

No. Shipping Protection must be selected at checkout before your order is submitted. It cannot be added after an order has been placed. If you did not add Shipping Protection, your order is not covered for loss, theft, or damage in transit.

Can I add Shipping Protection after I place my order?

Shipping & Delivery

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

🌍 Where does GIDDI ship?

Does GIDDI cover lost or stolen packages?

What does Shipping Protection cover?

What is your return policy?

GIDDI Warranty & Quality Guarantee

Returns & Warranty

How do I track my order?

I haven't received a tracking number, what should I do?

My tracking number isn't working, what should I do?

I've entered my information incorrectly and can't access my account, what should I do?

Order Tracking

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

💧 Is the Vulcan waterproof? can it be submerged in water?

🔌 I lost my vulcan charger — can I get a replacement?

🔄 What’s the difference between Tomo and Tomo II?

👉 Which product is right for me as a beginner?

🌱 What’s the best GIDDI product for a total beginner?

🔍 Tomo vs. Tomo II vs. Thor — What’s the difference?

⚡ Do GIDDI toys vibrate or just rely on pressure?

🔋 How long does the battery last on each GIDDI product?

🔋 How do I know when my GIDDI toy is fully charged?

🧴 Do you sell lube, toy cleaner, or accessories like replacement chargers?

📍 Will it stay in place once inserted, or does it move around?

❗ Is there a risk of it going in too far or getting stuck?

🧪 Are the materials body-safe and non-toxic?

How to Identify a GIDDI Counterfeit

Product Questions

I lost my user guide, where can I find a copy?

Why is no one answering my chat box request?

How do purchases show on my credit card or bank account statement?

Order cancellation

⚠️ Can the Vulcan be charged wirelessly?

🎁 Do I get a free gift with Tomo II?

📬 How to contact us via Email

👤 Are GIDDI toys suitable for solo use?

⚡ How intense are the vibration levels? Are they adjustable?

🧼 Do I need to prepare before using a GIDDI toy?

✈️ Can I travel with my GIDDI toy?

🫣 What if I feel embarrassed shopping for this?

💬 How do I talk to my partner about trying a GIDDI toy?

👀 Will I feel something right away?

🧘 Is there an adjustment period when starting out?

🌈 Is prostate play only for gay men?

🧠 Does using a prostate toy make me less masculine?

🟣 Can I use GIDDI products even if i’ve never had prostate stimulation before?

Can I add Shipping Protection after I place my order?Updated 3 hours ago