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GIDDI

<p data-start="228" data-end="382">Of course.</p><p data-start="228" data-end="382">You can reach our customer support team at <a data-start="276" data-end="321" rel="noopener">hello@mygiddi.com.</a> We aim to respond within 24&#x2013;48 hours, Monday&#x2013;Friday.</p>

Of course. You can reach our customer support team at hello@mygiddi.com. We aim to respond within 24–48 hours, Monday–Friday.

Can I contact you via email?

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

Does GIDDI cover lost or stolen packages?

What does Shipping Protection cover?

Can I add Shipping Protection after I place my order?

How much does Shipping Protection cost?

Do I need to sign for the package upon delivery?

Shipping & Delivery

What is your return policy?

GIDDI Warranty & Quality Guarantee

Returns & Warranty

How do I track my order?

I haven't received a tracking number, what should I do?

My tracking number isn't working, what should I do?

I've entered my information incorrectly and can't access my account, what should I do?

Order Tracking

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

Are GIDDI products waterproof?

I lost my charger. Can I get a replacement?

Which product is right for me as a beginner?

Do GIDDI toys vibrate?

How long does the battery last on each GIDDI product?

How do I know when my GIDDI toy is fully charged?

Will it stay in place once inserted, or does it move around?

Is there a risk of it going in too far or getting stuck?

Are the materials body-safe and non-toxic?

Is the GIDDI product I bought authentic?

Are GIDDI products original designs?

Product Questions

I lost my user guide, where can I find a copy?

Why is no one answering my chat box request?

How do purchases show on my credit card or bank account statement?

How does order cancellation work?

Are GIDDI toys suitable for solo use?

How intense are the vibration levels? Are they adjustable?

Do I need to prepare before using a GIDDI toy?

Is GIDDI travel-friendly?

Who is prostate play for?

What can I expect when starting out?

Do I need experience to use a GIDDI toy?

Do I need an account to order?

Are there discounts for first-time buyers?

Can I contact you via email?Updated a day ago