FAQ
I lost my user guide, where can I find a copy?
You can find copies of all of our product booklets below:. Feel free to reach out to us at [email protected] if you have any further questions.
Why is no one answering my chat box request?
We answer chat box requests Monday through Friday between 9 AM and 5 PM EST. If you messaged us on the weekend, we will likely not respond. If we do not respond to your chat box request, please feel free to email us at [email protected].
How do purchases show on my credit card or bank account statement?
All purchases made on mygiddi.com show on credit card and/or checking account statements as "SP * MYGIDDI.COM".
How does order cancellation work?
If your order hasn’t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at [email protected]. If it’s already been shipped, we can still help you with a return or exchange once it arrives.
Can I contact you via email?
Of course. You can reach our customer support team at [email protected]. We aim to respond within 24–48 hours, Monday–Friday.
Are GIDDI toys suitable for solo use?
All GIDDI massagers work just as well solo as they do with a partner. The wireless remote that comes with the Tomo, Thor, and Vulcan means you can adjust settings without reaching down or hand control to a partner during play.
How intense are the vibration levels? Are they adjustable?
Yes. Every GIDDI device comes with multiple vibration speeds and pattern modes, so you can pick exactly what works for your body. Settings are controlled via onboard buttons or the wireless remote, depending on the model. In terms of power, the Tomo
Do I need to prepare before using a GIDDI toy?
Yes, prep makes a difference. Here's what to do before you get started:
Is GIDDI travel-friendly?
Yes. All GIDDI massagers are compact, rechargeable, and easy to pack. They charge via USB, so no adapters or batteries to worry about. A few things worth knowing for air travel:
Who is prostate play for?
Prostate play is for anyone with a prostate. Your sexual orientation, relationship status, and identity have nothing to do with it. The prostate is a biological pleasure center. It responds to stimulation the same way regardless of who you are, so en
What can I expect when starting out?
Your first session might not be fireworks, and that's completely normal. Everyone's body is different, and for a lot of people, the first time is more about getting familiar with the sensation than reaching orgasm. Some feel pleasure right away, and
Do I need experience to use a GIDDI toy?
No experience needed. GIDDI toys are designed for everyone, including people who have never explored prostate or anal play before. A few things that help on your first try: use plenty of water-based lube, give yourself time and privacy, and don't set
Do I need an account to order?
Nope. You can check out as a guest or create an account for order history and tracking.
Are there discounts for first-time buyers?
Yes, GIDDI often offers exclusive discounts for first-time customers. So if you’re new here, welcome! We want to make your first experience extra special. To claim it, visit mygiddi.com and enter your email when the pop-up appears. Your code will arr