FAQ

I lost my user guide, where can I find a copy?

No worries! You can find copies of all of our product booklets below:. Feel free to reach out to us at [email protected] if you have any further questions.

Why is no one answering my chat box request?

We answer chat box requests Monday thru Friday between 9am to 5pm EST. If you have messaged us on the weekend, we will likely not respond. If we do not answer your chat box request then please feel free to email us [email protected].

How do purchases show on my credit card or bank account statement?

All purchases made on mygiddi.com show on credit card and/or checking account statements as "SP * MYGIDDI.COM".

Order cancellation

If your order hasn’t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at [email protected]. If it’s already been shipped, no worries—we can still help you with a return or exchange once it arrives.

TOMO + Moby Bundle Promotion – Why Isn’t the Discount Applying at Checkout?

Are you trying to purchase the TOMO + Moby bundle but not seeing the correct promotional price? Don’t worry — here’s how to make sure the offer is applied correctly. The promotion includes:. 1 TOMO (select models). 1 Moby. At a single discounted pric

⚠️ Can the Vulcan Be Charged Wirelessly?

❌ No — the Vulcan is not compatible with wireless charging.It requires a specific magnetic USB charging cable designed for this model.

🎁 Do I Get a Free Gift with Tomo II?

At this time, the Tomo II does not come with a free gift. We occasionally run limited-time promotions, so be sure to check our Shop page or sign up for our emails to stay in the loop on future offers. Have questions? Contact us via chat or email us a

📬 How to Contact Us via Email

Need help with your order or a product, or just have a quick question? We're here for you!. You can reach our customer support team [email protected] aim to respond within 24–48 hours, Monday–Friday.