FAQ

I lost my user guide, where can I find a copy?

No worries! You can find copies of all of our product booklets below:. Feel free to reach out to us at [email protected] if you have any further questions.

Why is no one answering my chat box request?

We answer chat box requests Monday thru Friday between 9am to 5pm EST. If you have messaged us on the weekend, we will likely not respond. If we do not answer your chat box request then please feel free to email us [email protected].

How do purchases show on my credit card or bank account statement?

All purchases made on mygiddi.com show on credit card and/or checking account statements as "SP * MYGIDDI.COM".

Order cancellation

If your order hasn’t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at [email protected]. If it’s already been shipped, no worries—we can still help you with a return or exchange once it arrives.

TOMO + Moby Bundle Promotion – Why Isn’t the Discount Applying at Checkout?

Are you trying to purchase the TOMO + Moby bundle but not seeing the correct promotional price? Don’t worry — here’s how to make sure the offer is applied correctly. The promotion includes:. 1 TOMO (select models). 1 Moby. At a single discounted pric

⚠️ Can the Vulcan Be Charged Wirelessly?

❌ No — the Vulcan is not compatible with wireless charging.It requires a specific magnetic USB charging cable designed for this model.

🎁 Do I Get a Free Gift with Tomo II?

At this time, the Tomo II does not come with a free gift. We occasionally run limited-time promotions, so be sure to check our Shop page or sign up for our emails to stay in the loop on future offers. Have questions? Contact us via chat or email us a

📬 How to Contact Us via Email

Need help with your order or a product, or just have a quick question? We're here for you!. You can reach our customer support team [email protected] aim to respond within 24–48 hours, Monday–Friday.

👤 Are GIDDI Toys Suitable for Solo Use?

Absolutely! All GIDDI toys are designed for both solo and partnered play—giving you full control over how, when, and with whom you use them. GIDDI products like TOMO, TOMO II, THOR, and VULCAN are all ergonomically shaped and easy to use on your own.

⚡ How Intense Are the Vibration Levels? Are They Adjustable?

Yes — GIDDI toys feature multiple adjustable vibration levels, so you can choose the exact intensity that feels best for your body. All vibrating GIDDI devices, including TOMO, TOMO II, THOR, VULCAN, and MOBY, come with:. ✅ Multiple vibration speeds

🧼 Do I Need to Prepare Before Using a GIDDI Toy?

Yes — a little preparation goes a long way toward making your experience comfortable, pleasurable, and safe. Whether you’re new to pleasure toys or a seasoned user, we recommend following a few simple steps before getting started. Before each use, ri

✈️ Can I Travel with My GIDDI Toy?

Yes! All GIDDI toys are 100% travel-friendly—compact, discreet, and easy to pack whether you're headed on a weekend getaway or a long trip. ✅ Compact size—easily fits in your carry-on or checked luggage. ✅ Silent operation—Whisper-quiet motors for di

🫣 What If I Feel Embarrassed Shopping for This?

First—you’re not alone. Many people feel a little shy or uncertain when shopping for intimate products, especially if it’s their first time. At GIDDI, we completely understand—and we’re here to make this experience as comfortable, confidential, and e

💬 How Do I Talk to My Partner About Trying a GIDDI Toy?

Bringing up new things in the bedroom — especially something like a prostate massager — can feel a little intimidating. But talking openly about your desires can actually bring you closer, build trust, and lead to even better experiences together. He

👀 Will I Feel Something Right Away?

Maybe — but not always, and that’s totally okay.Everyone’s body is different, and how quickly you feel pleasure from a GIDDI toy depends on a few factors: comfort, relaxation, experience, and your unique anatomy. Especially if you’re new to prostate

🧘 Is There an Adjustment Period When Starting Out?

Yes — just like learning any new sensation or experience, your body may need a little time to adjust when starting with a GIDDI toy, especially if you're new to internal or prostate play. When you first begin using a toy like TOMO, TOMO II, or THOR,

🌈 Is Prostate Play Only for Gay Men?

Not at all. Prostate play is for anyone with a prostate — regardless of their gender identity or sexual orientation. That includes gay, bi, straight, pan, curious, partnered, solo — you name it. The prostate is a part of the male anatomy that respond

🧠 Does Using a Prostate Toy Make Me Less Masculine?

Not at all. Using a prostate toy has nothing to do with your masculinity — and everything to do with your right to feel good in your own body. Masculinity isn’t defined by what you do or don’t enjoy in bed.It’s defined by confidence, self-awareness,

🟣 Can I Use GIDDI Products Even If I’ve Never Had Prostate Stimulation Before?

Yes, you can — and you’re in the right place.GIDDI products are designed to support everyone, including total beginners who are curious about prostate play but haven’t explored it before. If you’ve never had prostate stimulation before, you’re not al

🟣 Do I Need Experience to Use a GIDDI Toy?

Not at all.GIDDI toys are designed for everyone — including total beginners with zero experience in prostate or anal play. Whether you're curious, cautious, or completely new to this kind of stimulation, we’ve created products that are safe, approach

💜 I’m Curious but Nervous — Is That Normal?

Yes, completely.Feeling nervous — especially about something new, intimate, and personal — is 100% normal. In fact, it’s one of the most common things we hear from first-time GIDDI customers. The good news? Curiosity and nervousness can coexist — and

🛍️ How Often Do You Run Sales or Promotions?

At GIDDI, we occasionally run limited-time sales and exclusive promotions, especially during key events like:. Major holidays (e.g. Black Friday, Valentine’s Day). Product launches or restocks. Special email-only or subscriber offers. Because our pro

🎉 Are There Discounts for First-Time Buyers?

Yes! GIDDI often offers exclusive discounts for first-time customers — so if you’re new here, welcome! We want to make your first experience extra special. To claim your discount:. Visit mygiddi.com. Look for the pop-up or banner offering a first-tim

🌟 Do You Have a Loyalty or Rewards Program?

Not at this time — but we’re actively exploring ways to reward our most loyal customers. We know how important it is to feel appreciated, and we’re working behind the scenes on future perks. While we don’t have a formal rewards program yet, here’s ho

📦 Do I Need to Sign for the Package Upon Delivery?

No, you typically do not need to sign for GIDDI packages.Most orders are shipped via standard carriers (like USPS, UPS, or FedEx) using discreet packaging and no signature required for delivery. Packages are delivered directly to your mailbox or door

🛒 Do I need an account to order?

Nope—you can check out as a guest or create an account for order history and tracking.