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GIDDI

If your order hasn&#x2019;t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at <a href="mailto:hello@mygiddi.com" style=" text-decoration: none;" id="isPasted">hello@mygiddi.com</a>.If it&#x2019;s already been shipped, no worries&#x2014;we can still help you with a return or exchange once it arrives.

If your order hasn’t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at hello@mygiddi.com. If it’s already been shipped, no worries—we can still help you with a return or exchange once it arrives.

Order cancellation

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

Do you offer expedited shipping options?

Shipping & Delivery

What is your return policy?

What if my product is defective?

What is the GIDDI Warranty?

How do I register for my warranty?

🛡️ What’s Covered by the GIDDI 1-Year Warranty?

Returns & Warranty

How do I track my order?

I haven't received a tracking number, what should I do?

My tracking number isn't working, what should I do?

I've entered my information incorrectly and can't access my account, what should I do?

Order Tracking

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

💧 Is the Vulcan Waterproof? Can It Be Submerged in Water?

🔌 I Lost My Vulcan Charger — Can I Get a Replacement?

🔄 What’s the Difference Between TOMO and TOMO II?

👉 Which Product Is Right for Me as a Beginner?

🌱 What’s the Best GIDDI Product for a Total Beginner?

🔍 TOMO vs. TOMO II vs. THOR — What’s the Difference?

⚡ Do GIDDI Toys Vibrate or Just Rely on Pressure?

🔋 How Long Does the Battery Last on Each GIDDI Product?

🔋 How Do I Know When My GIDDI Toy Is Fully Charged?

🧴 Do You Sell Lube, Toy Cleaner, or Accessories Like Replacement Chargers?

📍 Will It Stay in Place Once Inserted, or Does It Move Around?

❗ Is There a Risk of It Going in Too Far or Getting Stuck?

🧪 Are the Materials Body-Safe and Non-Toxic?

Product Questions

I lost my user guide, where can I find a copy?

Why is no one answering my chat box request?

How do purchases show on my credit card or bank account statement?

⚠️ Can the Vulcan Be Charged Wirelessly?

🎁 Do I Get a Free Gift with Tomo II?

📬 How to Contact Us via Email

👤 Are GIDDI Toys Suitable for Solo Use?

⚡ How Intense Are the Vibration Levels? Are They Adjustable?

🧼 Do I Need to Prepare Before Using a GIDDI Toy?

✈️ Can I Travel with My GIDDI Toy?

🫣 What If I Feel Embarrassed Shopping for This?

💬 How Do I Talk to My Partner About Trying a GIDDI Toy?

👀 Will I Feel Something Right Away?

🧘 Is There an Adjustment Period When Starting Out?

🌈 Is Prostate Play Only for Gay Men?

🧠 Does Using a Prostate Toy Make Me Less Masculine?

🟣 Can I Use GIDDI Products Even If I’ve Never Had Prostate Stimulation Before?

Order cancellationUpdated 7 days ago