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GIDDI

If your order hasn&#x2019;t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at <a href="mailto:hello@mygiddi.com" style=" text-decoration: none;" id="isPasted">hello@mygiddi.com</a>.If it&#x2019;s already been shipped, no worries&#x2014;we can still help you with a return or exchange once it arrives.

If your order hasn’t shipped yet, we might be able to cancel it so you can place a new one. Just send us an email at hello@mygiddi.com. If it’s already been shipped, no worries—we can still help you with a return or exchange once it arrives.

Order cancellation

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

Do you offer expedited shipping options?

🌍 Where does GIDDI ship?

Shipping & Delivery

What is your return policy?

What if my product is defective?

What is the GIDDI Warranty?

How do I register for my warranty?

🛡️ What’s covered by the GIDDI 1-year warranty?

Returns & Warranty

How do I track my order?

I haven't received a tracking number, what should I do?

My tracking number isn't working, what should I do?

I've entered my information incorrectly and can't access my account, what should I do?

Order Tracking

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

💧 Is the Vulcan waterproof? can it be submerged in water?

🔌 I lost my vulcan charger — can I get a replacement?

🔄 What’s the difference between Tomo and Tomo II?

👉 Which product is right for me as a beginner?

🌱 What’s the best GIDDI product for a total beginner?

🔍 Tomo vs. Tomo II vs. Thor — What’s the difference?

⚡ Do GIDDI toys vibrate or just rely on pressure?

🔋 How long does the battery last on each GIDDI product?

🔋 How do I know when my GIDDI toy is fully charged?

🧴 Do you sell lube, toy cleaner, or accessories like replacement chargers?

📍 Will it stay in place once inserted, or does it move around?

❗ Is there a risk of it going in too far or getting stuck?

🧪 Are the materials body-safe and non-toxic?

Product Questions

I lost my user guide, where can I find a copy?

Why is no one answering my chat box request?

How do purchases show on my credit card or bank account statement?

⚠️ Can the Vulcan be charged wirelessly?

🎁 Do I get a free gift with Tomo II?

📬 How to contact us via Email

👤 Are GIDDI toys suitable for solo use?

⚡ How intense are the vibration levels? Are they adjustable?

🧼 Do I need to prepare before using a GIDDI toy?

✈️ Can I travel with my GIDDI toy?

🫣 What if I feel embarrassed shopping for this?

💬 How do I talk to my partner about trying a GIDDI toy?

👀 Will I feel something right away?

🧘 Is there an adjustment period when starting out?

🌈 Is prostate play only for gay men?

🧠 Does using a prostate toy make me less masculine?

🟣 Can I use GIDDI products even if i’ve never had prostate stimulation before?

Order cancellationUpdated 21 days ago