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What is your return policy?Updated 2 months ago

We do not accept returns on international orders. All sales outside the United States are final.

GIDDI accepts returns of unopened products purchased at full price within 14 days of purchase and issues refunds to qualified returns less the cost of return label and restocking fee of $10 USD. Items purchased using a discount code or on sale do not qualify for a return.

If 14 days have passed since your purchase then your order will no longer qualify for a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must be in the original packaging.

To begin a return process, email us at [email protected] and provide your order number. We will reply with a pre-paid shipping label that must be affixed to the outside of your return package. Drop-off your return package at the appropriate mail delivery service identified on the return label provided.

Once your return is received and inspected, GIDDI will send an email to notify you that we have received your returned item along with the status of your refund. If your return is approved, then your refund will be processed. The cost of the return label and a restocking fee of $10 USD will be deducted from your refund. A credit will automatically be applied to the credit card used at purchase or original method of payment, within a certain amount of days.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the credit card used at purchase or original method of payment, within a certain amount of days.

SALES ITEMS (IF APPLICABLE)

Only regular priced items qualify for a return. Items purchased using a discount code or on sale do not qualify for a return.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or financial institution, it may take some time before your refund is officially posted. Next contact your financial institution.There is often some processing time before a refund is posted.

SHIPPING YOUR RETURN

To start your return, first email us at [email protected] with your return request.

Qualified returns will receive a pre-paid return label. Affix the pre-paid return label provided to the outside of your return package. Drop-off your return package at the appropriate mail delivery service identified on the return label provided.

You are responsible for paying for your own shipping supplies. Ensure that the return is adequately packaged so that it is not damaged during delivery.

Depending on where you ship your return from, the time it may take for your return to arrive may vary. We do not guarantee that we will receive your returned item. GIDDI is not responsible for the loss or damage of your return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

We are not responsible for the delivery of your return. If your return is lost in transit then contact the carrier and file a claim.

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