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Returns & Warranty

What is your return policy?

We do not accept returns on international orders. All sales outside the United States are final. GIDDI accepts returns of unopened products purchased at full price within 14 days of purchase and issues refunds to qualified returns less the cost of re

What if my product is defective?

If an item is not functioning properly or arrived broken, please email [email protected] with your order details and a photo or video of the issue, and we’ll troubleshoot the problem with you or provide a replacement. All motorized products are cover

What is the GIDDI Warranty?

WARRANTY CONDITIONS. To activate your warranty simply go to the log-in section of our website to confirm you have created a customer account. Create a customer account if you have not already done so. Please keep your original purchase receipt as evi

How do I register for my warranty?

Register for the GIDDI Warranty by purchasing a GIDDI product and creating a customer account on either at checkout or at Your GIDDI products are registered once a GIDDI customer account has been created.