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<p>We answer chat box requests Monday thru Friday between 9am to 5pm EST. If you have messaged us on the weekend, we will likely not respond. If we do not answer your chat box request then please feel free to email us <a href="mailto:hello@mygiddi.com">hello@mygiddi.com</a>.</p>

We answer chat box requests Monday thru Friday between 9am to 5pm EST. If you have messaged us on the weekend, we will likely not respond. If we do not answer your chat box request then please feel free to email us hello@mygiddi.com.

Why is no one answering my chat box request?

General Questions

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

Do you offer expedited shipping options?

Shipping & Delivery

What is your return policy?

What if my product is defective?

What is the GIDDI Warranty?

How do I register for my warranty?

Returns & Warranty

How do I track my order?

I haven't received a tracking number, what should I do?

My tracking number isn't working, what should I do?

I've entered my information incorrectly and can't access my account, what should I do?

Order Tracking

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

Product Questions

I lost my user guide, where can I find a copy?

How do purchases show on my credit card or bank account statement?

Why is no one answering my chat box request?Updated 5 months ago