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General Questions

I lost my user guide, where can I find a copy?

No worries! You can find copies of all of our product booklets below:. Feel free to reach out to us at [email protected] if you have any further questions.

Why is no one answering my chat box request?

We answer chat box requests Monday thru Friday between 9am to 5pm EST. If you have messaged us on the weekend, we will likely not respond. If we do not answer your chat box request then please feel free to email us [email protected].

How do purchases show on my credit card or bank account statement?

All purchases made on show on credit card and/or checking account statements as "SP * MYGIDDI.COM".