Chat with us live during regular business hours.

Contact us and we'll get back to you during regular business hours or within the next business day.

Learn

Shop

Find My Match

GIDDI

GIDDI Help Center | Contact Us | FAQ

If you spend $69 or more (after discount codes are applied and before taxes are calculated), you automatically qualify for free US standard shipping. No code is necessary to redeem this offer but please keep in mind if you do use a discount code that your total must equal $69 after code redemption. Free standard shipping is currently only available for US customers.

We offer several shipping options at checkout that include Standard, 2-Day Express, Priority and Overnight. Shipping time depends on the shipping option you chose at checkout. Below are estimated shipping times for our shipping options. These estimates are for shipping times only and do not include order processing time. Please keep in mind that these are estimates and can be delayed for various reasons outside of our control:

Standard: 2-7 days
2-Day Express: 2 days
Priority: 2-5 days
Overnight: 1 day

What is your shipping policy?

Absolutely! Your order will arrive in discreet, plain brown packaging from “Fulfillment Center” with no indication of what’s inside. Smaller packages may also arrive in discreet, plain bubble envelopes.

Is your packaging discreet?

We accepts returns of unopened products purchased at full price within 14 days of purchase and issues refunds to qualified returns less the cost of return label and restocking fee of $10 USD. Items purchased using a discount code or on sale do not qualify for a return.

If 14 days have passed since your purchase then your order will no longer qualify for a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must be in the original packaging.

We do not accept returns on international orders. All sales outside the United States are final.

What is your return policy?

We love this question! First, try taking our short Product Quiz. Your results should lead you down the right path. 

If you are still unsure, we are happy to chat and offer personal recommendations during business hours. If you are asking outside of business hours then we will get back to you via email during the next business day.

Which device is right for me?

Charges will appear as "SP * MYGIDDI" on credit card statements for most major financial institutions.

How will charges appear?

GIDDI products are made from premium medical-grade silicone and some ABS plastic (LEGO is made from ABS plastic). Our toys are phthallate and latex free. Our velvety smooth silicone feels soft to the touch and luxurious against your skin.

What materials are used?

Our warehouse team is working quickly to make sure you get your pieces as soon as possible! With the exception of preorder items, most orders are shipped within 24 hours of ordering. During sales and high volume periods there may be additional delays, but we are dedicated to shipping your order in a timely manner. 

You will get emails with tracking information once your order is shipped and feel free to track it at a later time using our Order Management Portal.


Get more information

Shipping & Delivery

Returns & Warranty

Order Tracking

Product Questions

General Questions

Get support