Once your order has shipped, tracking it is quick and easy! Here’s how to stay updated on your delivery. After your order ships, you’ll get a shipping confirmation email with your tracking number and link. Subject line: “Your GIDDI Order Has Shipped”

Once your order has shipped, tracking it is quick and easy! Here&#x2019;s how to stay updated on your delivery.<hr data-start="251" data-end="254"><h2 data-start="256" data-end="292" id="-youll-receive-a-tracking-email">&#x2705; You&#x2019;ll Receive a Tracking Email</h2>After your order ships, you&#x2019;ll get a shipping confirmation email with your tracking number and link.<ul data-start="404" data-end="570"><li data-start="404" data-end="456">Subject line: &#x201C;Your GIDDI Order Has Shipped&#x201D;</li><li data-start="457" data-end="507">Sent to the email address you used at checkout</li><li data-start="508" data-end="570">Includes a clickable link to track your package in real-time</li></ul><blockquote data-start="572" data-end="668">&#x1F4EC; Didn&#x2019;t get the email? Check your spam/junk folder or search your inbox for &#x201C;GIDDI.&#x201D;</blockquote><hr data-start="670" data-end="673"><h2 data-start="675" data-end="708" id="track-via-your-giddi-account">&#x1F4CD;Track via Your GIDDI Account</h2>If you created an account during checkout:<ol data-start="754" data-end="895"><li data-start="754" data-end="809">Log in at <a data-start="767" data-end="809" rel="noopener" target="_new" href="https://www.mygiddi.com">www.mygiddi.com</a></li><li data-start="810" data-end="832">Go to My Orders</li><li data-start="833" data-end="895">Click View Order Details to access your tracking number</li></ol><hr data-start="897" data-end="900"><h2 data-start="902" data-end="935" id="-when-to-expect-tracking-info">&#x23F1; When to Expect Tracking Info</h2><ul data-start="937" data-end="1046"><li data-start="937" data-end="989">Orders ship within 1&#x2013;2 business days (Mon&#x2013;Fri)</li><li data-start="990" data-end="1046">You&#x2019;ll receive tracking as soon as your item ships</li></ul><blockquote data-start="1048" data-end="1149">&#x26A0;&#xFE0F; If it&#x2019;s been more than 4 business days and you haven&#x2019;t received tracking, please contact us.</blockquote><hr data-start="1151" data-end="1154"><h2 data-start="1156" data-end="1178" id="-still-need-help">&#x1F4AC; Still Need Help?</h2>If you&apos;re having trouble with your tracking number or your link isn&apos;t updating:<blockquote data-start="1261" data-end="1469">&#x1F4E9; Email: <a data-start="1273" data-end="1322" rel="noopener">support@mygiddi.com</a> &#x1F4AC; Chat: Available Mon&#x2013;Fri, 9&#x202F;AM&#x2013;5&#x202F;PM EST &#x1F4F8; Tip: Include your order number or email used at checkout to help us assist you faster</blockquote>

How do I track my order?

It usually takes up to two business days for us to process and ship your order and up to four business days during the holiday season. If you placed your order more than four business days ago and have yet to receive a shipment notification and track

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">It usually takes up to two business days for us to process and ship your order and up to four business days during the holiday season. If you placed your order more than four business days ago and have yet to receive a shipment notification and tracking number please contact us at&#xA0;<a href="mailto:hello@mygiddi.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(240, 78, 101); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="mailto:hello@unboundbabes.com">hello@mygiddi.com</a><span style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

I haven't received a tracking number, what should I do?

Please contact us at hello@mygiddi.com and we’ll do our best to resolve the issue.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please contact us at&#xA0;<a href="mailto:hello@mygiddi.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(240, 78, 101); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="mailto:hello@unboundbabes.com">hello@mygiddi.com</a><span style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to resolve the issue.

My tracking number isn't working, what should I do?

Please contact hello@mygiddi.com. We’re always happy to help by solving issues with orders or editing account information!

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please contact&#xA0;<a href="mailto:hello@mygiddi.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(240, 78, 101); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="mailto:hello@unboundbabes.com">hello@mygiddi.com</a><span style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. We&#x2019;re always happy to help by solving issues with orders or editing account information!

I've entered my information incorrectly and can't access my account, what should I do?

Chat with us live during regular business hours.

Contact us and we'll get back to you during regular business hours or within the next business day.

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GIDDI

Order Tracking | GIDDI Help Center

Order Tracking

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

Do you offer expedited shipping options?

🌍 Where does GIDDI ship?

Shipping & Delivery

What is your return policy?

What if my product is defective?

What is the GIDDI Warranty?

How do I register for my warranty?

🛡️ What’s covered by the GIDDI 1-year warranty?

Returns & Warranty

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

💧 Is the Vulcan waterproof? can it be submerged in water?

🔌 I lost my vulcan charger — can I get a replacement?

🔄 What’s the difference between Tomo and Tomo II?

👉 Which product is right for me as a beginner?

🌱 What’s the best GIDDI product for a total beginner?

🔍 Tomo vs. Tomo II vs. Thor — What’s the difference?

⚡ Do GIDDI toys vibrate or just rely on pressure?

🔋 How long does the battery last on each GIDDI product?

🔋 How do I know when my GIDDI toy is fully charged?

🧴 Do you sell lube, toy cleaner, or accessories like replacement chargers?

📍 Will it stay in place once inserted, or does it move around?

❗ Is there a risk of it going in too far or getting stuck?

🧪 Are the materials body-safe and non-toxic?

Product Questions

I lost my user guide, where can I find a copy?

Why is no one answering my chat box request?

How do purchases show on my credit card or bank account statement?

Order cancellation

⚠️ Can the Vulcan be charged wirelessly?

🎁 Do I get a free gift with Tomo II?

📬 How to contact us via Email

👤 Are GIDDI toys suitable for solo use?

⚡ How intense are the vibration levels? Are they adjustable?

🧼 Do I need to prepare before using a GIDDI toy?

✈️ Can I travel with my GIDDI toy?

🫣 What if I feel embarrassed shopping for this?

💬 How do I talk to my partner about trying a GIDDI toy?

👀 Will I feel something right away?

🧘 Is there an adjustment period when starting out?

🌈 Is prostate play only for gay men?

🧠 Does using a prostate toy make me less masculine?

🟣 Can I use GIDDI products even if i’ve never had prostate stimulation before?