Once your order ships, you'll get a confirmation email with your tracking number and a link to follow your package. If it doesn't show up, check your spam folder or search your inbox for "GIDDI.". You can also track from your account: log in at mygid

Once your order ships, you&apos;ll get a confirmation email with your tracking number and a link to follow your package. If it doesn&apos;t show up, check your spam folder or search your inbox for &quot;GIDDI.&quot;You can also track from your account: log in at mygiddi.com, go to My Orders, and click View Order Details to pull up your tracking number.Orders ship within 1-2 business days. If it&apos;s been more than 4 business days with no tracking update, reach out at <a href="mailto:support@mygiddi.com">support@mygiddi.com</a> or via live chat (Monday through Friday, 9 AM to 5 PM EST). Include your order number or the email you used at checkout, and we&apos;ll get you sorted.

How do I track my order?

It usually takes up to two business days for us to process and ship your order, and up to four business days during the holiday season. If you placed your order more than four business days ago and have yet to receive a shipment notification and trac

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">It usually takes up to two business days for us to process and ship your order, and up to four business days during the holiday season. If you placed your order more than four business days ago and have yet to receive a shipment notification and tracking number, please contact us at&#xA0;<a href="mailto:hello@mygiddi.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(240, 78, 101); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="mailto:hello@unboundbabes.com">hello@mygiddi.com</a><span style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.

I haven't received a tracking number, what should I do?

Please contact us at hello@mygiddi.com and we’ll do our best to resolve the issue.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please contact us at&#xA0;<a href="mailto:hello@mygiddi.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(240, 78, 101); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="mailto:hello@unboundbabes.com">hello@mygiddi.com</a><span style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and we&#x2019;ll do our best to resolve the issue.

My tracking number isn't working, what should I do?

Please contact hello@mygiddi.com. We’re always happy to help by resolving order issues or editing account information.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please contact&#xA0;<a href="mailto:hello@mygiddi.com" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: rgb(240, 78, 101); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" title="mailto:hello@unboundbabes.com">hello@mygiddi.com</a><span style="color: rgb(22, 22, 22); font-family: Nunito, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">. We&#x2019;re always happy to help by resolving order issues or editing account information.

I've entered my information incorrectly and can't access my account, what should I do?

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Contact us and we'll get back to you during regular business hours or within the next business day.

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Order Tracking | GIDDI Help Center

Order Tracking

Is your packaging discreet?

When can I expect my order?

What does standard shipping mean?

Can I change the address on my order?

Where do you ship?

How do I get free shipping?

Does GIDDI cover lost or stolen packages?

What does Shipping Protection cover?

Can I add Shipping Protection after I place my order?

How much does Shipping Protection cost?

Do I need to sign for the package upon delivery?

Shipping & Delivery

What is your return policy?

GIDDI Warranty & Quality Guarantee

Returns & Warranty

Which prostate massager is right for me?

What is the best position to use my prostate massager?

How should I insert my prostate massager?

Are your prostate massagers hands-free?

How should I clean my device?

Should I use lube? What kind is best?

Are GIDDI products waterproof?

I lost my charger. Can I get a replacement?

Which product is right for me as a beginner?

Do GIDDI toys vibrate?

How long does the battery last on each GIDDI product?

How do I know when my GIDDI toy is fully charged?

Will it stay in place once inserted, or does it move around?

Is there a risk of it going in too far or getting stuck?

Are the materials body-safe and non-toxic?

Is the GIDDI product I bought authentic?

Are GIDDI products original designs?

Product Questions

I lost my user guide, where can I find a copy?

Why is no one answering my chat box request?

How do purchases show on my credit card or bank account statement?

How does order cancellation work?

Can I contact you via email?

Are GIDDI toys suitable for solo use?

How intense are the vibration levels? Are they adjustable?

Do I need to prepare before using a GIDDI toy?

Is GIDDI travel-friendly?

Who is prostate play for?

What can I expect when starting out?

Do I need experience to use a GIDDI toy?

Do I need an account to order?

Are there discounts for first-time buyers?